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I have two beds both pumps one bed one pump cost $118 and then they decided to up charge the other pump to $219 guess that's a good way of selling your products Add comment

I bought a Sleep Number bed during the Indianapolis Home Show. During the course of the demonstrations and discussions, I spoke to 3 different salespeople. Each time, I explained that I had a king water bed and asked if their delivery people would haul it away. Each salesperson assured me they would. Two in fact told me their delivery guy was huge and could bench 450 pounds. Low and behold the bed arrived today. The delivery man said no way they could take the water bed matress. It is against company policy. I called the salesman. He... Read more

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Ordered parts for a mattress over a month ago. Still haven't heard from the company. On hold for over 30 min before I hung up. There is something wrong with company Add comment

My sister has had a bad back for years and bought a Sleep Number bed thinking it would be comfortable. The store had a very limited range of mattresses to try out, but the sales person assured us that the next style would meet her needs. My sister has very limited mobility and returning for another trial was too much, so she took the salesperson's word. Unfortunately my sister had a knee operation right before the bed was delivered and slept on a couch downstairs for several months. When she finally went back to the 3rd floor to sleep on... Read more

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This an over priced rip off. We bit the bullet and bought the product 5 years ago. With growing dissatisfaction ever since. First the connectors on the plastic cube platform broke and came apart, This replacement was covered under warranty, but the local store charged a $85.00home service fee. When they broke again I chose to hold together with duct tape as warranty had expired. In time the air pump developed periodic a popping air escape that went on all night. That plus a slow leak in one side left one side way under inflated daily and had... Read more

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We bought split king ,spent over $9000.00 {They have our money},on 12/10/15 told to expect delivery, Tuesday 22nd Dec. We gave our old bed to Homeless Shelter . Monday evening after 5 we get a call delivery will be January 8th. We explode! about an hour or so later we get a call delivery will be Tuesday. We wait in all day, NO DELIVERY.What is up with these people, they have our money, they advertise like crazy. This is a worry going forward as to reliability and honesty!I hope we didn't make a mistake. Anyone reading this beware!!!!. Read more

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I ordered 2 beds and was told 3-4 weeks for delivery. I was called and told delivery was going to be in 2 days. Later that same day, I was called and told the factory had a problem and delivery would be 2 weeks later. 2 weeks later I was told delivery would once again be in 2 days and again was called and told the factory had a problem. I contacted customer service and they told me the Corporate office had no idea what the problem was and or why there was a problem and there was no one they could ask what the problem was or when I would get... Read more

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I ordered a new control for my sleep number on Oct 19, 2015. It is now Nov 10. They charged my visa card for it, it still hasn't been shipped they now tell me it's on back order and don't know when it will be shipped. This is after three calls on hold for over 20 min. each time.I tried the chat line and I was told I couldn't type fast enough "try the phone" the person said he was only allowed 3 min. per customer. They claim it's because of a change over on their computer system. I shouldn't have been charged before they knew if it was... Read more

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We are an elderly couple who 10 years ago bought a bed for almost $8000.00. We bought it for its comfort and adjustability. We have replaced several components such as the remotes. However, now one side of the bed loses all its air during the night creating a big hole in the middle of the mattress making it impossible to sleep on it comfortably. We are too old to be pulling the bed out and bending down there to check the different components and worst yet, the company has no technicians that can come out to check out the problem and replace... Read more

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We have received the bed, set it up, first night we woke up extremely hot! Second night, extremely hot again and my wife and I both felt like we are rolling off the bed, I keep mine at the highest setting so the sides of the bed are lower. We purchased the Split California King. We have had the bed 5 nights and every night too hot or wake up almost rolling off. Called to return it and they want to charge a 45% restocking fee for returning it before 45 nights. Wow that is a company that doesn't care about its customers! I will not recommend... Read more

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