Select Comfort Complaints and Reviews

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Select Comfort
Main address: 9800 59th Avenue North 55442 Minneapolis MN
1-888-411-2188,1-888-580-9237(after buy), ,
  • 44 complaints
  • $37.8K claimed losses
  • $859 average
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  • Oct 15
  • Furniture and Decor
  • Atlanta, Georgia
  • Positive Experience
  • 17

I posted a notice a year ago about a mold problem and related health issues from a discovered black mold on my select comfort bed inflation chamber (bladder) and form cushion top. I cleaned, mold remediated and heard nothing from the company so I was ....well...'pissed' and posted a negative/concerned review. But it seems I jumped gun.... Select Comfort responded, apologized and the MADE IT... Read more

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  • Sep 16
  • Customer Service
  • Select Comfort
  • 42

Company allows customer to return mattress within 100 days of purchase for any reason, for full refund. (Mattress only; not base) Delivery division of company picks up for $199.99 which is subtracted from amount of refund check. Base is not refundable; only mattress. Fine, so far. When scheduling pickup time, customer service refused to take away base. It needs to be removed with the... Read more

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  • Sep 15
  • Furniture and Decor
  • Doylestown, Pennsylvania
  • Furniture Warranty
  • 1
  • 1
  • 202

Biggest pile of excrement I ever bought. I paid $2300 for this sleep number turd. I still haven't figured out a number cause it changes every time you change positions. I called three times while under warranty and was told "that is normal, you'll get used to it." They staved me off long enough to let the warranty expire. The mattress had a huge collapse at the head region and after taking it... Read more

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  • Oct 31, 2013
  • Furniture and Decor
  • Delivery And False Promises
  • 2
  • 2
  • 184

Today we had our new Select Comfort bed delivered. What a terrible experience. We were told by the store manager who happened to be our sales person that if we had a headboard we wanted to use they would put the brackets on and bolt it in place and that they would take our old sleep number bed away. Beware....that doesn't happen. The delivery people were rude and watched my 68 year old husband... Read more

Was this review helpful? 2 1

     

  • Sep 10, 2013
  • Furniture and Decor
  • Sleep Number Bed
  • 172

You always see those commercials saying how wonderful the sleep number bed is. They advertise how one size fits all and that it eliminates back pain. When you are almost $4000 into a bed and it is causing back pain immediately after purchase, it is no small concern. This order was placed over the phone and setup by select comfort home deliver service. I called select comfort multiple times... Read more

Was this review helpful? 2 1

     

  • Sep 06, 2013
  • Furniture and Decor
  • Los Angeles, California
  • Sleep Number Bed
  • 1
  • 1
  • 136

We built a dream master suite addition to our home and could now have a king sized four poster bed which we added a Sleep Number mattress to. Worst purchase we've ever made. Never had back problems until Sleep Number. There is no number that doesn't hurt either my back or cause neck and shoulder pain. I've even had my arms fall asleep on this horrible product. The air control device changes the... Read more

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  • Aug 27, 2013
  • Furniture and Decor
  • Los Angeles, California
  • Sleep Number Bed
  • 1
  • 1
  • 136

Not unlike others before this, we purchased a split king, adjustable frame in November 2007 for approx. $6,000. Within about 4 years, the sides and feet of the beds have collapsed and the centers have sunken. My husband's remote does not display the numbers and my remote acts as if it is inflating/deflating, displays the number accordingly but does not inflate or deflate. We were so desparate... Read more

Was this review helpful? 2 0

     

  • Aug 17, 2013
  • Furniture and Decor
  • Beaverton, Oregon
  • King Size Bed
  • 175

I have a Eastern King that I bought in 1999, and because I had bought a new bed this one went into the guest bedroom. Well one of the bags popped a seam, and I found that the bags and foam had mold on them I called SC. After looking me up they said they would replace the bags and all the foam. And they did! Now the pillowtop was a bit flat in spots and the cover was dirty, So I took the whole... Read more

Was this review helpful? 2 3

     

  • Jun 23, 2013
  • Furniture and Decor
  • Harrisburg, Pennsylvania
  • 5000 Queen Set Mattress
  • 1
  • 1
  • 136

In 2006 I ordered two Sleep Number 5000 mattresses. By 2012, the numbers on the remote controls were unreadable. I contacted the company and was told the wired remotes were no longer available and I would need to PURCHASE two whole new wireless "Firmness Control Systems." The purchase price was $110 for each unit. In addition, one of the side rails (made of plastic) had cracked and... Read more

Was this review helpful? 2 7

     

  • Apr 04, 2013
  • Furniture and Decor
  • Federal Way, Washington
  • 181

I found black mold on both air bags as well as the foam cover. I called Select Comfort @ 1-888-411-2188. I was treated very well. Within 5 minutes had new air bags, foam cover and the foam separator being shipped to me via UPS. The new air bags have been treated to stop any future mold growth. I have no complaint with their customer service at all. I love my bed and would buy another one and... Read more

Was this review helpful? 1 12
 
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