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  • Customers like
    • Bed 2
    • Order process 1
  • Customers don't like
    • Product the return process and customer service 1
    • Very high-cost mattress 1
    • Very high-cost parts 1

Ordered parts for a mattress over a month ago. Still haven't heard from the company. On hold for over 30 min before I hung up. There is something wrong with company Add comment

My sister has had a bad back for years and bought a Sleep Number bed thinking it would be comfortable. The store had a very limited range of mattresses to try out, but the sales person assured us that the next style would meet her needs. My sister has very limited mobility and returning for another trial was too much, so she took the salesperson's word. Unfortunately my sister had a knee... Read more

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This an over priced rip off. We bit the bullet and bought the product 5 years ago. With growing dissatisfaction ever since. First the connectors on the plastic cube platform broke and came apart, This replacement was covered under warranty, but the local store charged a $85.00home service fee. When they broke again I chose to hold together with duct tape as warranty had expired. In time the air... Read more

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We bought split king ,spent over $9000.00 {They have our money},on 12/10/15 told to expect delivery, Tuesday 22nd Dec. We gave our old bed to Homeless Shelter . Monday evening after 5 we get a call delivery will be January 8th. We explode! about an hour or so later we get a call delivery will be Tuesday. We wait in all day, NO DELIVERY.What is up with these people, they have our money, they... Read more

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I ordered 2 beds and was told 3-4 weeks for delivery. I was called and told delivery was going to be in 2 days. Later that same day, I was called and told the factory had a problem and delivery would be 2 weeks later. 2 weeks later I was told delivery would once again be in 2 days and again was called and told the factory had a problem. I contacted customer service and they told me the... Read more

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I ordered a new control for my sleep number on Oct 19, 2015. It is now Nov 10. They charged my visa card for it, it still hasn't been shipped they now tell me it's on back order and don't know when it will be shipped. This is after three calls on hold for over 20 min. each time.I tried the chat line and I was told I couldn't type fast enough "try the phone" the person said he was only allowed 3... Read more

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We are an elderly couple who 10 years ago bought a bed for almost $8000.00. We bought it for its comfort and adjustability. We have replaced several components such as the remotes. However, now one side of the bed loses all its air during the night creating a big hole in the middle of the mattress making it impossible to sleep on it comfortably. We are too old to be pulling the bed out and... Read more

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We have received the bed, set it up, first night we woke up extremely hot! Second night, extremely hot again and my wife and I both felt like we are rolling off the bed, I keep mine at the highest setting so the sides of the bed are lower. We purchased the Split California King. We have had the bed 5 nights and every night too hot or wake up almost rolling off. Called to return it and they want... Read more

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My mattress is coming apart along the side seam and the bottom lining letting out fumes of the foam and whatever is inside the mattress. Before I noticed it my husband was getting a runny nose every night. 2 weeks ago we switched sides of the bed. He is doing better. I wake up with a headache, blood shot eyes and shortness of breath. I had to have my first allergy shot ever Saturday. Last two... Read more

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I have owned my Kimg size Select Comfort bed now for over 10 years and I love it just as much as I did the first night!! For 15 years prior I had been unable to sleep on my left side. My shoulder and arm would go numb and tingle with pain, my hip ached like crazy. After going through many traditional mattresses I finally made the choice to get the Select Comfort bed. The first night I went to... Read more

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